Refund Policy
Last updated: April 2026. Our commitment to a fair and transparent payment experience for our community.
Cancellation Window
At CompanionX, we understand that plans change. Our cancellation rules are designed to be fair to both users and companions:
- Full Refund: Cancellations made 2 hours or more before the scheduled session start time are eligible for a 100% refund.
- Partial Refund: Cancellations made within 2 hours of the start time may be subject to a 50% convenience fee to compensate the companion for their time and travel.
- No-Show: If a user fails to show up without cancelling, no refund will be issued.
How Refunds Work
Once a refund is initiated by our team, it is automatically processed back to your original payment method (UPI, Debit/Credit Card, or Netbanking).
Standard Timeline: 5-7 Business Days
Please note that the exact time for the credit to appear in your account depends on your bank's internal processing times.
Service Commitment
If a companion fails to arrive at the agreed location or the service is not delivered as described:
- The user will receive a 100% immediate refund.
- Our safety team will investigate the incident to prevent future occurrences.
- We will provide a discount voucher for your next booking as a token of our commitment.